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This FAQ can help you enable services and parameters that are necessary for smooth operation of 2N® Mobile Video app. Normally the app will configure all the permissions, and push notification mechanisms by itself however because the Android OS is optimised from each smart phone manufacturer, the settings may be different, more strict or use different names or sections in the setting menu.The settings is also dependend on the Android OS version.

In case that you have some issues with the 2N® Mobile Video  such as:

  • Incoming calls from intercom are not received while app is in background (smartphone is not ringing)
  • Incoming calls from intercom are not received while the smartphone is locked (smartphone is not ringing)

 

Quick tip

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In case that the phone is not ringing while the app is in background - you can try to open the app and make a call from the intercom towards the app - if you can receive this call while the app is in foreground and not while the app is in background, push notifications are most likely disabled.

 

There are 4 main setting features that needs to be checked:

  • Battery optimisation - Some phones are switching off the apps due to the battery usage - push notifications may or may not work, depending on the implementation of the rule for each vendor. It is good to try to exclude the 2N® Mobile Video from battery optimisation.
  • Auto-start of the app during the boot of the phone - Some phones require first start of the app to be able to send the push notifications to this specific app. If the auto-start is not allowed the push notification may not be received.
  • Push notification settings - If push notification is disabled for the specific app, the app won't be awake during the incoming call.
  • App permissions - It is always good to check the permissions - if the parameters here are disabled the app wont be working properly.

 

Note

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This FAQ describes where you can find those settings features for specific phones and what needs to be enabled. Please note that phones listed here are tested by 2N. There might be different phones with different setting sections however the principle is the same for all of them.

ModelOS versionBattery optimisationAuto-startPush notificationsApp permissions
Acer Liquid Zest Plus6.0Battery>Battery optimisation (upper right corner)>all apps>2N® Mobile Video>Do not optimisenot foundApps>2N® Mobile Video>notificationsApps>2N® Mobile Video>Permissions
Asus (in general)???Settings>Manage battery usage>Choose all apps>find 2N® Mobile Video>Do not optimiseConsumptions>Management of automatic startup>find 2N® Mobile Video>enableSound & Notifications>App notifications>2N® Mobile VideoApps>2N® Mobile Video>Permissions
Asus Zenfone 26.0.1Battery>Battery optimisation (upper right corner)>all apps>2N® Mobile Video>Do not optimiseConsumptions>Management of automatic startup>find 2N® Mobile Video>enableSound & Notifications>App notifications>2N® Mobile VideoApps>2N® Mobile Video>Permissions
Google Pixel10Battery>battery optimisation> choose all apps>2N® Mobile Video>Do not optimisenot foundApps & Notifications>2N® Mobile Video>App info>NotificationsApps & Notifications>2N® Mobile Video>App info>Permissions
Honor 109Battery>Optimisation>choose all apps>Don't allowBattery>App launch>2N® Mobile Video>enableNotifications>2N® Mobile Video>allow notoficationsApps>Apps>2N® Mobile Video>Permissions
Huawei Ascend G75.1.1Battery>optimisation option was not foundnot foundNotification manager>2N® Mobile Video>allow notoficationsManage apps>2N® Mobile Video>Permissions
Huawei P8 Lite6Apps>2N® Mobile Video>Batterynot foundNotification panel & status bar>Notification manager>2N® Mobile VideoApps>2N® Mobile Video>Permissions
Lenovo P705.1Power manager>optimisation option was not foundnot foundSound & Notifications>App notifications>2N® Mobile VideoApps>2N® Mobile Video>Permission
Lenovo S605.0.2Power manager>Background app management>2N® Mobile Videonot foundNotification center>App notfication management>2N® Mobile Video>Enable notificationPermission Control>apps>2N® Mobile Video
LG Flex 26.0.1Battery & Power savings>optimisation option was not foundnot foundSound & Notification>Apps>2N® Mobile VideoApps>2N® Mobile Video>Permissions
LG G35.0Battery & Power savings>optimisation option was not foundnot foundSound>Apps>2N® Mobile VideoGeneral>Apps>2N® Mobile Video
LG H 6356Battery>optimisation option was not foundnot foundApps>2N® Mobile Video>App info>NotificationsApps>2N® Mobile Video>Permissions
LG K 5006.0.1Battery & Power savings>optimisation option was not foundnot foundSound & Notification>Apps>2N® Mobile VideoApps>2N® Mobile Video>Permissions
Motorola E47.1.1Battery>Battery optimisation (upper right corner)>all apps>2N® Mobile Video>Do not optimisenot foundNotification>2N® Mobile VideoApps>2N® Mobile Video>Permissions
Nokia 59Apps & Notifications>see all apps>2N® Mobile Video>battery usage>Battery optimisation>All apps>2N® Mobile Video>Do not optimisenot foundApps & Notifications>all apps>2N® Mobile Video>NotificationsApps & Notifications>all apps>2N® Mobile Video>Permissions
Samsung Galaxy J57.1.1Bettery>Unmonitored apps>2N® Mobile Videonot foundNotifications>2N® Mobile VideoApps>2N® Mobile Video>Permissions
Samsung Galaxy S45.0.1Bettery>App optimisation>detail>2N® Mobile Video>Turn offnot foundNotifications>2N® Mobile VideoApplication manager
Xiaomi MEG 78.1.0Battery & performance>power>App battery saver>2N® Mobile Video>No restrictionsInstalled apps>2N® Mobile Video>AutostartInstalled apps>2N® Mobile Video>NotificationsInstalled apps>2N® Mobile Video>Permissions
Xiaomi Redmi Note 47Battery & performance>power>App battery saver>2N® Mobile Video>No restrictionsInstalled apps>2N® Mobile Video>AutostartInstalled apps>2N® Mobile Video>NotificationsInstalled apps>2N® Mobile Video>Permissions

 

 

Note

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If you have Android 8 version of the OS you can also check and allow unlimited access to data in the section: Settings -> Apps -> special access -> unlimited data access -> choose  2N® Mobile Video application and allow it

Note

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If you still facing issue with the push notification while the display of the phone is locked and in IDLE state, please adjust the following setting: Settings-> Notifications-> Mote notifications options-> Allow notifications to turn on display


This is related to 2N® Mobile Key and 2N® Mobile Video

 

How to fix the push notifications on Huawei and Honor phones? (Also Samsung Galaxy J3) - General guide

The EMUI of Huawei Android based phones is using very aggressive battery saving methods. These Huawei's proprietary features may cause the 2N® Mobile Video application (and other communicators and instant messaging apps) unreachable when running in the background.

Proceed please with following steps:

  1. Go to Settings -> Advanced settings -> Battery manager -> Protected apps, then find the app you want to see notifications from (Mobile Video app), and protect it. This is "whitelisting" the app so Huawei's overeager software doesn't shut it down for no reason.

  2. Go to Settings -> Apps -> advanced -> Ignore battery optimizations, then find the app (Mobile Video) and ignore it. Don't be tricked by the misleading wording, "ignoring" the app actually means to let it run, because you're telling the battery optimization function to "ignore" that app.

  3. Go to Settings -> Notification panel & status bar -> Notification centre, then find the app (Mobile Video), then activate "allow notifications" and also "priority display". You have to activate the priority part too to make sure you get notifications.

  4. Restart your phone.

For further details see this article: http://www.forbes.com/sites/bensin/2016/07/04/push-notifications-not-coming-through-to-your-huawei-phone-heres-how-to-fix-it/#1ab6c4b778aa


How to fix the push notifications on Xiaomi MIUI 8 - General guide

Xiaomi MIUI 8 phones are using very aggressive battery saving methods. These proprietary features may cause the 2N® Mobile Video application (and other communicators and instant messaging apps) unreachable when running in the background.

Proceed please with following steps:

  • Go to settings --> manage apps' battery usage --> choose apps. From there, pick all the apps you want to receive push notifications and select "No restrictions."
  • Go to settings --> permissions --> autostart. From there, pick the apps you want to receive notifications, and toggle the switch to turn it on.
  • Go to settings --> app notifications --> pick the apps you want to receive notifications, then turn the toggle for "Priority" on.
  • Lock the app in the "recent apps""app overview" plane. Do so by first opening the apps, then press the "recent apps/overview button" (that's the square button on stock Android, or the button with three horizontal lines on the Mi Mix). From there, find the app you want to receive notifications, pull down on it to "lock it", so it never gets cleared.
  • This last step requires Developer Options privileges. To enable that, go to settings --> about phone and tap on MIUI version tab like eight times. You should then get a little message saying "you are now a developer." Then head back out to settings, go to developer option, scroll to nearly the bottom, find "memory optimization," and turn it off.

 

For further details see this article: https://www.forbes.com/sites/bensin/2016/11/17/how-to-fix-push-notifications-on-xiaomis-miui-8-for-real/#2b07d4bb7572

Smartphone settings examples

 

Honor 10



Lenovo S60



Xiaomi MEG 7


Google Pixel