2N® Remote configuration is a service available at the My2N portal. It allows you to make a remote configuration from the MY2N portal on your 2N IP intercoms and adjust the settings of the intercom even though the intercom is in your local network.
Benefits of the service:
- Save costs of travelling to the installation site - you can adjust the configuration remotely
- Provide immediate assistance to your customers
- No need of complicated network configuration
- 2N IP intercoms (Verso, Vario, Force, Safety, Base, Solo, Uni, LTE Verso)
- 2N Access Unit
There are 3 options how to add your intercom into the remote configuration service:
- A) By using security card
- B) By using MY2N ID
- C) By using existing device in your MY2N service
A) Adding an intercom by using security card
Locate the security code for your intercom on the paper card that came with the box of your intercom. Security code can be found on the back side of the paper card as shown in the image below:
Figure 1: Security code
Once you login to your My2N account, please navigate to the "Remote configuration" section and press add device button as shown in the image below:
Figure 2: Add a door intercom
In a new opened window, please fill in details about your 2N IP intercom.
- Fill in the intercom's name (defined by your requirements in order to easily identify this device).
- Fill in this device's serial number from the paper card that belongs to the device.
- Fill in the security code from the same paper card.
Figure 3: Add intercom with security code
Now you have successfully added 2N IP intercom to your My2N account. You can start with remote configuration by clicking on the remote configuration button:
Figure 4: Assigned device
B) Adding an intercom by using MY2N ID
In case that you don't have your security card with the code you can still add your intercom and use the benefits of the service. Copy the MY2N ID number at the top of the site:
Figure 5: MY2N ID
Open your intercom settings and paste the MY2N ID into the section System - auto provisioning - MY2N/TR069 - MY2N ID.
Figure 6: intercom settings
Figure 7: MY2N ID intercom setting
You will be able to see your device within the MY2N account after this procedure. Last step is to approve your device and assign the name for the device.
Figure 8: Device approval
Figure 9: device approval
As you can see on the last dialog window (Figure 9) you can choose to which service your device will be assigned. It can be 2N® Mobile Video or 2N® Remote configuration or both. In this example we choose only 2N® Remote configuration service.
C) Adding an intercom by using existing device in your MY2N service
You can also add an intercom which is already assigned into 2N® Mobile Video service. Click on the button ADD DEVICE and then choose existing device from the list of your devices.
Figure 10: add existing device
Figure 11: add existing device
Once you will finish steps in the sections A or B or C you will be able to remotly configure your intercom yb clicking on the remote configuration button and opening web interface of the intercom:
Figure 12: remote configuration
Figure 13: remote configuration
- Connected - VPN connection is active
- Ready - device is ready for the VPN connection
- Unsupported fimrware - firmware of the device is not supported.