What to do in case you want to return the goods to 2N?
- You can return the goods if you have it no longer than 6 months. The critical date is on the commercial invoice.
- Inform your sales manager directly or on firstname.lastname@example.org
- After confirmation from your sales manager contact our technical support on email@example.com. They will issue and RMA number for you.
- Fill the repair list http://www.2n.cz/en/downloads/p=%7Ccategory=other and write down the note, that you want to return the goods. Than you send the goods together with the repair list on the address of the 2N.
- Please send the goods from EU without any custom documents (invoices). After testing of the goods in 2N you will receive the credit note. The credit note needs to be confirmed by you. Until we have the confirmation, the credit note is not valid.
- From non EU country you have to send the goods with the commercial invoice for a real price (price you paid). This commercial invoice will covered the debt. There won´t be issued any credit notes.
- The goods for repair or return have to be always sent with the proper documents, otherwise we will charge you an extra costs for administrative.