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If network trace is requested, please note there are two possible network traces available. Gateway can provide network tracing with limited size on its side, for unlimited network trace of IP communication, external device (usually laptop or PC) equipped with network capture software needs to be used. This article explains how to perform both network trace in such software called Wireshark as well as network trace directly from gateway.

How to get Wireshark network trace?

How to get network trace from 2N® BRI Lite / Enterprise ?

How to get Wireshark network trace?

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1. Select Capture | Interfaces
2. Select the interface on which packets need to be captured.
3. Now click the Start button to start the capture.
4. Recreate the issue. The capture dialog should show the number of packets increasing. If packets are not being captured, try removing any filters that have been defined.
    
   Important: In order to provide us with detailed information about the possible problem with the device, please do not apply any filter and simply capture all the communication during the test (call/smpp/email2sms,etc...).
5. Once the issue which is to be analyzed analysed has been reproduced, click on Stop. It might take a few seconds for Wireshark to display the packets captured.
6. Save the packet trace in following format: „File->Save As->Wireshark/tcpdump/… -libpcap(*.pcap;*.cap) .
   Just click on the File menu option and select Save As.
   By default Wireshark will save the packet trace in libpcap format. This is a filename with a.pcap extension.
   
7. Please send saved file to us for analysis.

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1. Network trace from gateway can be run via menu Utils -> Network capture. The web interface can store up to 4096kB long trace.
   
2. Network trace can be started by clicking on button START. You will be notified by message "Running..." in capturing status. The Buffer utilization utilisation and Packets captured should show the number of packets increasing. If not, then restart the capture. If Buffer utilization utilisation is on value 4096kB (same as Buffer size), please restart the trace and tests from beginingbeginning.
   
   
   
3. Recreate the issue. 
4. Once the issue which is to be analyzed analysed has been reproduced, click on Stop. Once trace is stopped, you can save it to your computer by clicking on the diskette icon located in bottom right corner of web interface
   
5. Please send saved file to us for analysis.

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