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This approach is better in case, that you are already in touch with 2N Tech Support and you are requested to make new logs. You can send the logs directly to your email and then attach the logs to the case which is already opened at 2N. Logs can be downloaded by tapping 7x on the name of the application in the settings and send sending the logs to your mail or save saving it to your smartphone.

Note

If you are asked able to easily replicate the reported scenarioissue, it is better to start with a clean log file before you replicate it, here is how to delete all old logs, so you can provide our Technical Support with logs that contain only the reported issue:

Warning

Do not delete the logs if the issue occurred in the last 2-3 days (maximum size of the log file) and you are not able to easily reproduce it

 

 

 

Method 3: Login screen logs

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