Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 12 Next »

ASfasdf

      Francouzske faq       ruske faq

If 2N® product is not working correctly

  • Please contact 2N® technical support by logging in to https://support.2n.cz (contact your area account manager to get a login information).
  • If failure on the 2N® product could not be solved distantly, you will be asked to download and fill out the repair list and e-mail it to 2N® technical support via https://support.2n.cz.
  • Based on repair list technical support will generate RMA number.
    After obteining RMA number, please send faulty unit to:   
    2N® Telekomunikace a.s., Service department, RMA#;
    Modřanská 621, Praha 4, 143 01, Czech Republic
Icon
For goods to be sent from non-EU countries, proforma invoice for custom purposes is required. Total value of proforma invoice should not be over 20 euro

To receive an estimated price of repair in advance

  • In all after-warranty or unrecognized warranty (oxidation, mechanical damage, overvoltage, etc.) cases an estimated price of repair is sent in advance. The repair is proceeded after receiving customer‘s confirmation of estimated price.

If express repair is required

  • When goods are accepted to 2N® for repair customer receives an automatically sent e-mail confirmation with the table of faulty goods and information how to proceed if express repair is needed.
  • There are two types of express repair: within 3 days for an extra fee of 25 euro or within 6 days for an extra fee of 17 euro for an each unit for all warranty and after-warranty cases.
  • If you require an express repair, please send your request to rma@2n.cz. 2N will contact you back with further information.
  • To get a new product as a replacement for a faulty one
  • Faulty unit could be exchanged only with a confirmation of 2N® technical support and your area account manager within 6 months after the purchase.
    After receiving a new unit for an advanced replacement, customer ought to send the faulty product to 2N®. Expenses for its delivery are covered by purchaser.
Icon
For goods to be sent from non-EU countries, proforma invoice for custom purposes is required. Total value of proforma invoice should not be over 20 euro.

To return goods for a credit note

  • 2N goods could be returned only with a confirmation of your area account manager within 6 months after the purchase. Expenses for delivery are covered by purchaser.
  • After receiving a confirmation from your area account manager, please fill out the repair list and e-mail it to 2N service department rma@2n.cz.

    Icon
    For goods to be sent from non-EU countries, please also attach to your e-mail an invoice for all products you would like to return, values of each product ought to be identical to the values on 2N® commercial invoice.
  • Credit note is issued after all returned goods are checked by 2N® service department. The credit note needs to be confirmed by purchaser. The credit note is not valid until the confirmation is not received at 2N®.

Icon
Please note that goods for repair or return ought to be sent with proper documents, otherwise 2N is eligable to charge the purchaser an extra fee for administrative work.

To purchase an extended warranty for 2N product

  • An extended warranty could be bought within 1 year after the product’s purchase.
  • Prices of extended warranty:
    • If purchased with the product or within first 3 months after its purchase:
      • 1 year extended warranty: 7% of the product’s price
      • 2 years extended warranty: 14% of the product’s price
      • 3 years extended warranty: 21% of the product’s price
    • If purchased after 3 months up to 1 year following the purchase of a product:
      • 1 year extended warranty: 15% of the product’s price
      • 2 years extended warranty: 25% of the product’s price
      • 3 years extended warranty: 35% of the product’s price
  • SW upgrade free of charge is guaranteed during extended warranty!
  • To order extended warranty, please contact our sales department, your area account manager or customer care department.
    Please use the reference number 760200 - Extended warranty.
  • No labels