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This section is focused on Frequently Asked Questions for 2N® Indoor Touch. The FAQ is divided into three separate groups to help you find the right information quickly. Configuration tips & tricks contains the standard settings guides and configuration hints for quick setup. How to connect section answers the basic settings questions for 2N® Indoor Touch and third party devices. Troubleshooting section is focused mainly on 2n product troubleshooting and issue report.

Configuration tips & tricks

How to connect with third party device

Troubleshooting

Page: 2N® Helios IP Mobile v.3 - How to call over a SIP proxy? Page: 2N® Helios IP Mobile v.3 - No ringing when calling to the application/2N® Indoor Touch Page: 2N® Helios IP Mobile v.4 - How to call over a SIP proxy? Page: 2N® Helios IP Mobile v.4 - How to troubleshoot and report an issue with Android phone/tablet? Page: 2N® Helios IP Mobile v.4 - How to troubleshoot and report an issue with iOS phone/tablet? Page: 2N® Helios IP Mobile v.4 - How to use the DnD (Do not Disturb) mode? Page: 2N® Helios IP Mobile v.4 - How to use the Video voice mail? Page: 2N® Indoor Touch 2.0 - differences between the old model and new one Page: 2N® Indoor Touch 2.0 - List of 3rd party tested apps Page: 2N® Indoor Touch 2.0 - list of tested app Page: 2N® Indoor Touch 2.0 - Seznam testovaných aplikací Page: 2N® Indoor Touch - How to deal with the Unicast x Multicast settings? Page: 2N® Indoor Touch - How to setup call from/to 2N® IP Intercom? Page: 2N® Indoor Touch - How to use 2N® IP Group Authentication/Access key? Page: 3rd party app - How to install a 3rd party Android application? Page: 3rd party app - List of tested applications Page: 3rd party app - What to do if a 3rd party app is displayed in portrait mode? Page: Application, 2N® Helios IP Mobile v.2 - How to configure it with 2N Helios IP? Page: Axis camera - How to add Axis external camera Page: Axis – How to set peer-to-peer call with Axis Door Station Page: Custom language localization of the 2N® Helios IP Mobile Application Page: Doorbell button - How to connect a bell button to the 2N® Indoor Touch? Page: Email - How to get email notification Page: Firmware upgrade - How to make an FW upgrade or factory reset of 2N® Indoor Touch? Page: Firmware - Upgrade is failing -> versions upgrade steps Page: How to disable the video preview with the 2N IP intercom outside the call? Page: How to get network trace and logs from the 2N® Indoor Touch Page: How to provide all information to effectively resolve a technical issue with 2N® Indoor Touch? Page: HTTP API - 2N® Indoor Touch output control by 2N® IP Verso automation Page: HTTP API - How to work with HTTP API on 2N® Indoor Touch Page: Kopie von Bell button - How to connect bell button to the 2N® Indoor Touch Page: MeetingRoomApp - How to enable it and pair with an Exchange account? (FW 3.2+) Page: MeetingRoomApp - How to install it and pair with an Exchange account? (FW 3.0 and lower) Page: MicroSD card - List of tested 3rd party MicroSD cards Page: Multicast Discovery - What is it good for Page: Network requirements - What LAN/Wi-Fi infrastructure do I need? Page: One click unlocking and hanging up mode Page: Ports randomisation in the 2N® Helios IP Mobile Application Page: Relay - How to use external notifications and connect with relay on the 2N® Indoor Touch? Page: Static IP address - How to set a static IP address? Page: Video - How to fix low video resolution received from 2N® IP intercom? Page: What to do before reporting the issue or requesting RMA