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This section is focused on Frequently Asked Questions for 2N® Mobile Video. The FAQ is divided into three separate groups to help you find the right information quickly. Configuration tips & tricks contains the standard settings guides and configuration hints for quick setup. How to connect section answers the basic settings questions for 2N® Mobile Video and third party devices. Troubleshooting section is focused mainly on 2n product troubleshooting and issue report.

Configuration tips & tricks

How to connect with third party device

Troubleshooting

 

 

Page: *!How to fix push notifications for Android OS Page: *Video - My2N Cloud - 2N® Mobile Video - registration and setup Page: 2N® Indoor Compact - How to add and configure the device with 2N® Mobile Video service Page: 2N® Indoor Talk - How to add and configure the device with 2N® Mobile Video service Page: 2N® Indoor Touch 2.0 - How to configure to make and receive calls through My2N Page: 2N® Indoor Touch - how to configure to make and receive calls through My2N Page: 2N® LTE Verso - Registration to My2N and basic setup Page: 2N® Mobile video credit vouchers Page: 2N® Villa Kit- How to add devices to My2N Page: 2N IP intercom - How to add an intercom using the Security Code Page: 2N IP intercom - I don't have a card with the Security Code Page: App 2N® Mobile Video - How to configure Android device to make and receive calls Page: App 2N® Mobile Video - How to configure iOS device to make and receive calls Page: Asus phones - How to fix push notifications? Page: Audio issues Samsung Note9 N960F Page: Axis door station - How to connect it to Mobile Video service Page: Behaviour of the GSM calls and My2N app Page: Call in sequence or parallel using My2N Page: Call setting - How to configure call settings for the IP intercom Page: Call transfer - How to transfer call from softphone to 2N® Mobile video Page: Change of billing information (company name & address) Page: Change to the new apartment license model Page: Connect 2N® IP Phone D7A to My2N Page: External camera - how to enable external camera Page: Firmware update service Page: FRITZBox router (can't register devices to proxy) Page: How to add a 2N® SIP SPEAKER HORN to MY2N Page: How to add a 3rd party SIP device/application Page: How to change credit card information Page: How to configure SIP 3rd party device or SIP 3rd party application to make and receive calls through My2N Page: How to correctly use autoprovisioning Page: How to disable calling from the app to the intercom to restrict view of the camera Page: How to generate HAR file for Chrome Page: How to get a support? Page: How to provide logs from the application Page: How to seamlessly switch from 2N® Mobile Video to the My2N app Page: Huawei & Honor Mobile - How to fix push notifications? Page: I can't add device to my My2N account / move devices to a different account Page: I did not received an e-mail Page: iOS - How to make a custom ringtone for Mobile Video application Page: iOS - no video preview/missing pictures (Standard / Notification mode) Page: Manual configuration mode Page: My2N account - How to add 2N® Indoor Touch to My2N account Page: My2N account - How to add smartphone or tablet Page: My2N account management (company/site admins & users) Page: My2N app + 3rd party apps Page: My2N app - Difference between logins Page: My2N automation - Delivery solution Page: My2N - Differences between site models and examples Page: My2N - Mobile Video troubleshooting Page: My2N payments - How to purchase subscription? Page: My2N - Ports, Domains and Codecs Overview Page: MY2N Platform Security Overview Page: No video? Try to check the following solutions! Page: Phonebook - How to setup alternative phonebook Page: Port forwarding - how to connect to devices behind LiftGate from outside? Page: Remote configuration - How to add an intercom and use the service Page: Remote configurator troubleshooting Page: Switch codes - How to unlock the door Page: under construction - Security codes Page: What to do if the intercom does not dial Mobile Video Page: Xiaomi MIUI 8 Mobile - How to fix push notifications? Page: Your account does not contain any assigned devices