This section is focused on Frequently Asked Questions for 2N® Mobile Video. The FAQ is divided into three separate groups to help you find the right information quickly.
Configuration tips & tricks contains the standard settings guides and configuration hints for quick setup.
How to connect section answers the basic settings questions for 2N® Mobile Video and third party devices.
Troubleshooting section is focused mainly on 2n product troubleshooting and issue report.
Configuration tips & tricks
How to connect with third party device
Troubleshooting
Page: *!How to fix push notifications for Android OS
Page: *Video - My2N Cloud - 2N® Mobile Video - registration and setup
Page: 2N® Indoor Compact - How to add and configure the device with 2N® Mobile Video service
Page: 2N® Indoor Talk - How to add and configure the device with 2N® Mobile Video service
Page: 2N® Indoor Touch 2.0 - Jak nastavit volání přes My2N
Page: 2N® Indoor Touch - how to configure to make and receive calls through My2N
Page: 2N® Mobile video credit vouchers
Page: 2N® Mobile Video Preisgestaltung
Page: 2N® Villa Kit- How to add devices to My2N
Page: 2N IP intercom - How to add an intercom using the Security Code
Page: 2N IP intercom - I don't have a card with the Security Code
Page: App 2N® Mobile Video - How to configure Android device to make and receive calls
Page: App 2N® Mobile Video - How to configure iOS device to make and receive calls
Page: Asus phones - How to fix push notifications?
Page: Audio issues Samsung Note9 N960F
Page: Axis door station - How to connect it to Mobile Video service
Page: Call in sequence or parallel using My2N
Page: Call log - when the snapshots are stored in 2N® Mobile video application
Page: Call setting - How to configure call settings for the IP intercom
Page: Call transfer - How to transfer call from softphone to 2N® Mobile video
Page: Change of billing information (company name & address)
Page: Change to the new apartment license model
Page: Connect 2N® IP Phone D7A to My2N
Page: External camera - how to enable external camera
Page: FRITZ!Box router (can't register devices to proxy)
Page: How to add a 2N® SIP SPEAKER HORN to MY2N
Page: How to add a 3rd party SIP device/application
Page: How to change credit card information
Page: How to configure SIP 3rd party device or SIP 3rd party application to make and receive calls through My2N
Page: How to correctly use autoprovisioning
Page: How to disable calling from the app to the intercom to restrict view of the camera
Page: How to provide logs from the 2N® Mobile Video application
Page: Huawei & Honor Mobile - How to fix push notifications?
Page: I did not received an e-mail
Page: iOS / Android - video preview function
Page: iOS - How to make a custom ringtone for Mobile Video application
Page: Manual configuration - I don't want to use automatic configuration mode
Page: My2N + 3rd party apps
Page: My2N account - How to add smartphone or tablet
Page: My2N account management
Page: My2N app - Difference between logins
Page: My2N automation - Delivery solution
Page: My2N - Differences between site models and examples
Page: My2N - Ports, Domains and Codecs Overview
Page: My2N service - How to purchase and what if my trial expires
Page: MY2N Platform Security Overview
Page: No video? Try to check the following solutions!
Page: Phonebook - How to setup alternative phonebook
Page: Remote configuration - How to add an intercom and use the service
Page: Remote configurator troubleshooting
Page: Site / Company management
Page: Switch codes - How to unlock the door
Page: under construction - Security codes
Page: What to do if the intercom does not dial Mobile Video
Page: Xiaomi MIUI 8 Mobile - How to fix push notifications?
Page: Your account does not contain any assigned devices