If you want to receive calls from 2N Helios IP intercoms on your smartphone or tablet, you need to register the 2N® Mobile Video app in your mobile device with the My2N service.
- 2N Helios IP intercom added in My2N account
- iOS tablet or smartphone running iOS operating system version 10.0 or higher
- 2N® Mobile Video app installed (get the latest version here: 2N® Mobile Video iOS app)
- Internet connectivity
Step by step guide
Please add your smartphone or tablet to your My2N account, in order to obtain the login credentials for your mobile device. For coser details see please this article:
My2N account - How to add smartphone or tablet
Once you have the device added in My2N, navigate to the section Settings and press button Go mobile.
Figure 1: Step 4 - Go mobile
Once new window pops up, you will be able to see a list of added devices, with the corresponding Device ID and Passwords. You will need these in next steps for a successful login of your smartphone to 2N® Mobile Video service.
Figure 2: Mobile application setup
When you download and install the 2N® Mobile Video app to your mobile device, open it and tap on LOG IN button.
Figure 3: Mobile application login
On next screen you can enter the login credentials for your device either manually.
Figure 4: Mobile application login credentials
Or using a camera to load them by scanning a QR code.
Figure 5: QR code
Figure 6: Mobile application login with QR code
If using QR code scan feature, please allow Mobile Video app access to camera on next screen
Figure 7: Mobile application QR code access
And then please scan for SIP login credentials using camera of your device
Figure 8: QR code
After you login by tapping on LOG IN button again with correct SIP login credentials, for first time login, app will ask you for additional permissions.Please allow them.
Figure 9: After login information
You can always adjust permission later on in the iOS system settings. Please make sure, the permissions for Mobile video app in iOS are set as shown in the picture below:
Figure 10: Notification settings
Mobile Video app will also provide you with a quick 2 screens tutorial
After you finish tutorial by tapping on GOT IT button, your app is ready to accept and make calls via the 2N® Mobile Video service.