Skip to end of metadata
Go to start of metadata

This section is focused on Frequently Asked Questions for 2N® StarGate VoIP, 2N® BlueTower VoIP. The FAQ is divided into three separate groups to help you find the right information quickly. Configuration tips & tricks contains the standard settings guides and configuration hints for quick setup. How to connect section answers the basic settings questions for 2N® StarGate VoIP, 2N® BlueTower VoIP and third party devices. Troubleshooting section is focused mainly on 2n product troubleshooting and issue report.

Invalid License

Your evaluation license of Composition expired. Please use the Buy button to purchase a new license.

Configuration tips & tricks

Invalid License

Your evaluation license of Composition expired. Please use the Buy button to purchase a new license.

Invalid License

Your evaluation license of Composition expired. Please use the Buy button to purchase a new license.

How to connect with third party device

Invalid License

Your evaluation license of Composition expired. Please use the Buy button to purchase a new license.

Invalid License

Your evaluation license of Composition expired. Please use the Buy button to purchase a new license.

Troubleshooting

Invalid License

Your evaluation license of Composition expired. Please use the Buy button to purchase a new license.

Technical training

Invalid License

Your evaluation license of Composition expired. Please use the Buy button to purchase a new license.

Recently Updated

Invalid License

Your evaluation license of Composition expired. Please use the Buy button to purchase a new license.

Page: SMS messages - How to send and receive messages? - SMS gateway integration Page: Free minutes - Why is SIM1 still connected to the network after all free minutes have been used? Page: INIT status - What to do if all cards are still in "INIT" status? Page: Free minutes - All free minutes are exceeded and I still want to be able to make calls GSM Page: Call routing - Call to GSM number goes over PRI2 interface Page: Tarrifs - Tariffs settings complete description Page: Hardware - Compatibility of hardware between the latest (M202) and old (M112) CPU Page: Call routing - How can I allow dynamic CLIP routing? Page: Connection via HyperTerminal - How can I connect using HyperTerminal? Page: Connection via Putty - How can I connect using Putty? Page: Trace - How to get internal trace from 2N® StarGate / 2N® BlueTower? Page: SMS messages - How does "messaging control" work (SMS queues)? Page: Free minutes - How does free minutes checking work? Page: Credit check - How to check credit of SIM card? Page: Test call - How to make test calls? Page: IP setting - How to register the gateway on domain name instead of IP address? Page: !How to provide all information to effectively resolve a technical issue on 2N® StarGate or 2N® BlueTower? Page: SMS messages - How to send an SMS message? Page: IP setting - How to set IP for CPU, eCPU? Page: SMS messages - How to set SMS2Email and Email2SMS on 2N®StarGate with CPU M202 version (2013+) with Microsoft Outlook? Page: IP setting - How to set the default GW/mask for the IP of VoIP card? Page: SMS messages - How to setup SMS2Email service on 2N® StarGate with CPU M112 version? Page: Voice recognition - How to set Voice recognition (number portability detection)? Page: Firmware - How to upgrade firmware for eCPU? Page: License - How to upload licenses? Page: AUX card - I'm connected via RS232 to COM2(AUX card) and I cannot upload new voice messages Page: VoIP card - I have a new VoIP card. What should I do to make it work? Page: IP setting - How to call through gateway on private network from public network? Page: LOG file - I see the message "HCX err" in the gateway log. What does it mean? Page: License - What information is needed for generating license? Page: SIM card usage - How to switch SIM card every 4 hours? Page: SIM card usage - How to switch SIM cards at the specific time of day? Page: Free minutes - I want to use only free minutes on my SIM cards. What should I set it? Page: PRI card - What to check if LED Lay 1 and/or 2 on PRI card do not light up/blink Page: SIM card - What to check if SIM card does not log to GSM network? Page: Common IP PBX - How to interconnect 2N gateway with a common IP PBX? Page: Siemens HiPath - PRI trunk with Siemens HiPath Page: CUCM - SIP and PRI Trunk with Cisco Call Manager Page: Alcatel OXO - SIP Trunk with Alcatel OXO Page: Asterisk - SIP Trunk with Asterisk Page: SMPP connection - Example of settings with Logica SMPP client old Page: SMS at no answer - SMS at no aswer does not contain the called party number Page: INIT status - What to do if VoIP card is still in INIT status? Page: INIT status - What is necessary to check, if INIT led light on VoIP card shines red? Page: Trace - When I try to start trace with command AT!R2 the gateway respondes with BUSY message. Page: INIT status - Why is Init LED blinking on GSM or UMTS card on 2N® StarGate or 2N® BlueTower? Page: Hardware - How to upgrade older 2N® StarGate to the latest HW version Page: How to interconnect with Avaya Aura Communication Manager using ISDN Page: Avaya - How to interconnect with Avaya Aura Communication Manager using ISDN Page: SMPP connection - How to connect ActiveXperts SMPP server Page: SMPP connection - How to connect Logica SMPP server Page: Installation - How to install a new gateway? - Step-by-step guide Page: 2N® StarGate - Multiple outbound SMS web users Page: Network Trace - How to get Wireshark network trace and network trace from 2N® StarGate / 2N® BlueTower? Page: Static IP address - How to set up static IP address SG EN Page: Statická IP adresa - Jak nastavit statickou IP adresu? SG CZ Page: Factory reset - How to make a factory reset SG EN Page: Tovární nastavení - Jak uvést zařízení do továrního nastavení SG CZ Page: !Firmware Upgrade - How to make a firmware upgrade on 2N® StarGate or 2N® BlueTower?