This FAQ describes how to use Video voice mail function on a device with 2N® Helios IP Mobile application and how to configure it. With Video voice mail it is possible to see and save a video record from at no answer call. Upon not accepting the call is saved in Call Log. This function is available on 2N® Indoor Touch and other devices running 2N® Helios IP Mobile application.

  • 2N® Helios IP Mobile ver. 4.2 or higher

How to configure Video voice mail

  1. Open 2N® Helios IP Mobile, go to Settings.

  2. Choose the section Recorder and turn it on.

  3. Click on the Recorder activation timeout and setup the value for video voice mail activation. By default is the settings configured for 10s.

  4. After 10s of ringing is the Video voice mail activated ref.3 and calling party number can save some video message to the video voice mail. User of 2N® Helios IP Mobile application will see the video in Call log with the possibility to play this message.

  5. 2N® Helios IP Mobile offers for a customer option to export video voice record to the MicroSD card. Click on Export, choose a folder, where you want to save files and press OK to save it. Files that are exported are video record in .mkv format and snapshot from the beginning of a record in .jpg format. If you want to save files in different place press ../ to go up in the file structure.



After reaching 30 records in Call Log are the oldest replaced. Thanks to this function you don´t be worry about no memory in the storage.



Configuration Tips&Tricks


  • Video voice mail offers to setup type of recorder announcement. You can use the Default announcement, Announcement from file or Recorded announcement.

  • If you choose Recorded announcement, you can record your own message that will be played at the beginning of the video voice mail activation.

For more information please follow the user guide here: