There are 3 ways how you can download or send us the logs from the 2N® Mobile Video application. This method works for both Android and iOS platforms.

Method 1: Using report form

The easiest way how to send us the logs is to use the report form directly in the 2N® Mobile Video application. This option is the best one if you don't have any cases and you are not in touch with the 2N Tech support department. You can just simply click on the option  "Report problem" in the setting of the app. 

 

Please note that to be able to effectively analyse logs sent from the app - 2N Tech Support needs as much info related to the issue as possible. Please do not forget to always specify:

  • Time/date of the issue (call with the issue)
  • Ticket number - in case you are already in touch with 2N Tech Support and you are sending new logs related to the issue/case which has been already reported to 2N Tech Support.

 

Method 2: Send logs to your email (if you already have a ticket with Tech Support)

This approach is better in case, that you are already in touch with 2N Tech Support and you are requested to make new logs. You can send the logs directly to your email and then attach the logs to the case which is already opened at 2N. Logs can be downloaded by tapping 7x on the name of the application in the settings and sending the logs to your mail or saving it to your smartphone.

If you are able to easily replicate the issue, it is better to start with a clean log file before you replicate it, here is how to delete all old logs, so you can provide our Technical Support with logs that contain only the reported issue:

Do not delete the logs if the issue occurred in the last 2-3 days (maximum size of the log file) and you are not able to easily reproduce it

 

 

 

Method 3: Login screen logs

If you are not able to log in or open the app, you can still send us the logs from the 2N® Mobile Video application. Tap 9x on the name of the application as shown in the next figure.