Please note that to be able to effectively analyse logs sent from the app - 2N Tech Support needs as much info related to the issue as possible. Please do not forget to always specify:
This approach is better in case, that you are already in touch with 2N Tech Support and you are requested to make new logs. You can send the logs directly to your email and then attach the logs to the case which is already opened at 2N. Logs can be downloaded by tapping 7x on the name of the application in the settings and sending the logs to your mail or saving it to your smartphone.
If you are able to easily replicate the issue, it is better to start with a clean log file before you replicate it, here is how to delete all old logs, so you can provide our Technical Support with logs that contain only the reported issue:
If you are not able to log in or open the app, you can still send us the logs from the 2N® Mobile Video application. Tap 9x on the name of the application as shown in the next figure.